Service Desk

{"xsrfToken":"42c36539-4a66-4e7e-ab01-674194be30b1_67c4c7f93b1628253c6bb3a23b5857862e2870da_lout","branding":{"id":"1","key":"esd","name":"David Simpson Apps Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1","theme":{"headerBGColor":"#1742d3","headerLinkColor":"#ffffff","headerLinkHoverColor":"#12266e","headerLinkHoverBGColor":"#12266e","headerBadgeColor":"#12266e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8f51a4a7-632a-475a-a8ee-c37f2c1a64fb/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MTgzOTY4YS05MmE3LTQyMjQtOTg4Ny01NWIwZThkYWZjYzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhmNTFhNGE3LTYzMmEtNDc1YS1hOGVlLWMzN2YyYzFhNjRmYiI6WyJyZWFkIl19LCJleHAiOjE2MDExNzk1NDcsIm5iZiI6MTYwMTE3ODg4N30.76ADcfw2d8_adBm9V6lR4c-qbic41kmpIdqGV_3ob2Y&client=5183968a-92a7-4224-9887-55b0e8dafcc0&mode=fit","logoId":"8f51a4a7-632a-475a-a8ee-c37f2c1a64fb","isLogoAvailable":true,"helpCenterTitle":"Welcome to David Simpson Apps Online Help","sharedPortalName":"Online Help","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to David Simpson Apps Online Help","sharedPortalName":"Online Help","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#233a53","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1","key":"esd","projectId":10000,"serviceDeskId":1,"name":"David Simpson Apps Support","description":"Welcome! Just type to search for quick solutions. If you can't find what you're looking for raise a support request from the options below.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10472,"iconUrl":"https://dsapps.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[1],"key":""},{"id":"20","name":"Gister: GitHub Gists Macro for Confluence","descriptionHtml":"","callToAction":"Gister: GitHub Gists Macro for Confluence","introHtml":"Request support for this product","icon":10525,"iconUrl":"https://dsapps.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10525","groups":[4],"key":""},{"id":"19","name":"A JsFiddle Macro for Confluence","descriptionHtml":"","callToAction":"A JsFiddle Macro for Confluence","introHtml":"Request support for this product","icon":10522,"iconUrl":"https://dsapps.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10522","groups":[4],"key":""},{"id":"21","name":"Google Analytics in Jira Service Desk","descriptionHtml":"","callToAction":"Google Analytics in Jira Service Desk","introHtml":"Request support for this product","icon":10524,"iconUrl":"https://dsapps.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10524","groups":[4],"key":""},{"id":"17","name":"Google Analytics in Confluence","descriptionHtml":"","callToAction":"Google Analytics in Confluence","introHtml":"Request support for this product","icon":10524,"iconUrl":"https://dsapps.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10524","groups":[4],"key":""},{"id":"23","name":"Cloud Macros for Bitbucket and Confluence","descriptionHtml":"","callToAction":"Cloud Macros for Bitbucket and Confluence","introHtml":"Request support for this product","icon":10526,"iconUrl":"https://dsapps.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10526","groups":[4],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10483,"iconUrl":"https://dsapps.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10483","groups":[1],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":10491,"iconUrl":"https://dsapps.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10466,"iconUrl":"https://dsapps.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://dsapps.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10476,"iconUrl":"https://dsapps.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10511,"iconUrl":"https://dsapps.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10511","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10498,"iconUrl":"https://dsapps.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10498","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"},{"id":4,"name":"Product support"}],"orderMapping":{"4":[17,21,20,23,19],"1":[1,2,3,4,6,7,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3c5ba5ed-c799-3601-956c-da8e272cecf2","appLinkName":"System Confluence","appLinkUrl":"https://dvdsmpsn.atlassian.net/wiki","spaceKey":"ESD","spaceName":"External service desk","spaceUrl":"https://dvdsmpsn.atlassian.net/wiki/spaces/ESD"},"labels":[],"projectKey":"DSAPPS","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DSAPPS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Online Help","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://dsapps.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:dev.dsapps.jira.addon.google-analytics-in-jira__data-collection--service-desk-portal-footer-create_request","name":"data-collection--service-desk-portal-footer","html":"<div class=\"ap-container\" id=\"ap-dev.dsapps.jira.addon.google-analytics-in-jira__data-collection--service-desk-portal-footer-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-dev.dsapps.jira.addon.google-analytics-in-jira__data-collection--service-desk-portal-footer-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"dev.dsapps.jira.addon.google-analytics-in-jira\",\n \"uniqueKey\":\"dev.dsapps.jira.addon.google-analytics-in-jira__data-collection--service-desk-portal-footer-create_request\",\n \"key\":\"data-collection--service-desk-portal-footer-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.create_request\", \"title\":\"data-collection--service-desk-portal-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://dvdsmpsn-atlassian-cloud-add-ons.s3.amazonaws.com/free-by-atlassian/google-analytics-in-jira/data-collection.html?issue_key=&key=data-collection--service-desk-portal-footer&xdm_e=https%3A%2F%2Fdsapps.atlassian.net&xdm_c=channel-dev.dsapps.jira.addon.google-analytics-in-jira__data-collection--service-desk-portal-footer-create_request&cp=&xdm_deprecated_addon_key_do_not_use=dev.dsapps.jira.addon.google-analytics-in-jira&lic=none&cv=1001.0.0-SNAPSHOT\",\n \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"DSAPPS\\\",\\\"id\\\":\\\"10000\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"DSAPPS\\\",\\\"project.id\\\":\\\"10000\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\"}\",\n \"timeZone\":\"Europe/London\",\n \"origin\":\"https://dvdsmpsn-atlassian-cloud-add-ons.s3.amazonaws.com\",\n \"hostOrigin\":\"https://dsapps.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"noSub\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n};\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}