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Each item listed in the Top Portal Screens table is linked directly to the screen itself.
Screens which are tracked using Google Analytics in Jira
The list below gives the name of each screen and the format of the URL for the screen:
JSM Home
https://yourinstance.atlassian.net/servicedesk/customer/portals
Portal Home screens
https://yourinstance.atlassian.net/servicedesk/customer/portal/:portalId
Portal Group Screens
https://ecosystem.atlassian.net/servicedesk/customer/portal/:portalId/group/:groupId
Portal Issue Creation Screens
https://ecosystem.atlassian.net/servicedesk/customer/portal/:portalId/group/:groupId/create/:issueTypeId
A customer’s list of requests
https://yourinstance.atlassian.net/servicedesk/customer/user/requests
A customer’s individual requests
https://yourinstance.atlassian.net/servicedesk/customer/portal/:portalId/:requestId
Screens not tracked by Google Analytics in Jira
JSM Portal Articles
Due to a limitation in the way Atlassian has implemented apps for Jira Service Management (JSM) Portal articles, it is not possible to track pageviews using Google Analytics in Jira, or any other Jira/JSM app on the Atlassian Marketplace.
It is however possible using Google Analytics in Confluence, specifically the filtering option allows you to see exactly which portal articles users are viewing.
JSM Portal search terms
If you are using Google Analytics in Confluence, the search terms used in JSM portal are tracked by Google Analytics in Confluence.
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