Legacy version - Configuration (until February 2021)

For users of legacy versions, the following is still applicable...

Configuration Steps

Basic Configuration

In Google Analytics

This will send basic data only to Google Analytics

1. Sign in to your Google Analytics account and setup a new property

2. In Property Settings, copy the Tracking Id ready for use later

In Jira Service Management

After installation, configure the add-on using the Tracking ID created in Google Analytics earlier

Open

Advanced Installation

If you want to make use of the Google Analytics https://dsapps.atlassian.net/wiki/spaces/analyticsjsd/pages/773357569, then continue with the configuration.

The https://dsapps.atlassian.net/wiki/spaces/analyticsjsd/pages/1171816467/Custom+dimensions+and+their+purpose shown within the Advanced installation section are valuable because they allow you to filter data within Google Analytics based on a separate criteria, such as project key or project name, or show all issues where the status (name or ID) is a particular value.

In Google Analytics

Create custom dimensions as displayed in the Google Analytics screen below:

Open

How to add custom dimensions

1. Select the Admin tab and navigate to the property to which you want to add custom dimensions.

2. In the PROPERTY column, click Custom Definitions, then click Custom Dimensions.

3. Click New Custom Dimension.

4. Add a Name.
   This can be any string, but use something unique so it’s not confused with any other dimension or metric in your reports.

5. Select the Scope.
   Choose to track at the Hit, Session, User, or Product level. Read more about scope and how custom dimensions are processed in our Developer Guide.

6. Check the Active box to start collecting data and see the dimension in your reports right away. To create the dimension but have it remain inactive, uncheck the box.

7. Click Create.