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Basic troubleshooting
Disable content blockers
Content blockers such as AdBlock Plus, Ghostery, DuckDuckGo Essentials and Privacy Badger may prevent the page from loading the Google Analytics script and therefore prevent tracking completely.
Disable these before you start troubleshooting.
Check the date range in Google Analytics
If you've just installed the app in Confluence and configured it in Google Analytics, then likely you won't see any results just yet.
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Alternatively, browse your Confluence instance and then go to Google Analytics have a look at the real time overview. It should show some activity:
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Check the console
Having successfully configured the app, you'll want to be sure that the tracking beacon is being correctly sent to Google Analytics.
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If this line is present, the app should be correctly sending the tracking beacon to Google Analytics. However, if you have a content blocker enabled, this may prevent the Google Analytics script from loading.
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How to access the console
Chrome
To open the developer console window on Chrome, use the keyboard shortcut Cmd-Shift-J on Windows or Cmd-Option-J on a Mac.
Edge
To open the console on Edge, hit F12 to access the Developer Tools. Once in the Developer Tools, navigate to the Console tab.
Firefox
To open the console on Firefox, use the keyboard shortcut Cmd-Shift-K on Windows or Cmd-Option-K on a Mac. The toolbox will appear at the bottom of the browser window, with the Web Console activated.
Safari
To open the console on Safari, you will first need to turn on the Develop menu. To do this, open the Safari menu in the Mac menu bar, then select Preferences. Once in the Preferences dialog, navigate to the Advanced tab, then check the "Show Develop menu in the menu bar" box.
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