Basic troubleshooting
Disable content blockers
Content blockers such as AdBlock Plus, Ghostery, DuckDuckGo Essentials and Privacy Badger may prevent the page from loading the Google Analytics script and therefore prevent tracking completely.
Disable these before you start troubleshooting.
Check the date range in Google Analytics
If you've just installed the app in Confluence and configured it in Google Analytics, then likely you won't see any results just yet.
This is because Google Analytics defaults the date range the month up until yesterday.
You can change this:
Alternatively, browse your Confluence instance and then go to Google Analytics have a look at the real time overview. It should show some activity:
Check the console
Having successfully configured the app, you'll want to be sure that the tracking beacon is being correctly sent to Google Analytics.
The simplest way to test for this is to open up your browser's developer tools or web console and look for either of the following lines:
After July 2023, only the second line should be present.
If this line is present, the app should be correctly sending the tracking beacon to Google Analytics. However, if you have a content blocker enabled, this may prevent the Google Analytics script from loading.
How to access the console
Chrome
To open the developer console window on Chrome, use the keyboard shortcut Cmd-Shift-J on Windows or Cmd-Option-J on a Mac.
Edge
To open the console on Edge, hit F12 to access the Developer Tools. Once in the Developer Tools, navigate to the Console tab.
Firefox
To open the console on Firefox, use the keyboard shortcut Cmd-Shift-K on Windows or Cmd-Option-K on a Mac. The toolbox will appear at the bottom of the browser window, with the Web Console activated.
Safari
To open the console on Safari, you will first need to turn on the Develop menu. To do this, open the Safari menu in the Mac menu bar, then select Preferences. Once in the Preferences dialog, navigate to the Advanced tab, then check the "Show Develop menu in the menu bar" box.
Once the Develop menu has been enabled, you can go to the Develop menu in the menu bar and then select the "Show JavaScript Console" option. The JavaScript Console will show up on the bottom half of the active browser window.
Advanced troubleshooting
Open the browser console, and then reload the page.
Search for /collect in the filter box.
If you have both UA & GA4 configured (before July 2023), there should be 4 data collection calls to the Google Analytics APIs.
Searching for /collect?v=2 shows you hwo the network calls will work after July 2023 – there should be 2 data collection calls to the Google Analytics APIs.
