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Jira screens other than issue screens – Atlassian only allows us to track in issues screens within Jira and most JSM portal screens.
Areas where tracking cannot currently be loaded:
JSM Portal Articles – these can be tracked by using Google Analytics in Confluence and filtered by Parent Product Where content is displayed = JSM Portal
Jira Project Pages – these can be tracked by using Google Analytics in Confluenceand Confluence and filtered by Parent Product Where content is displayed = Jira Software or Parent Product Where content is displayed = Jira Work Management
JSM search terms – these can be tracked by using Google Analytics in Confluence, but cannot be distinguished from searches performed ion Confluence
Areas where tracking cannot currently be loaded at all:
Rapid boards
Jira dashboards
Referrer – We can't get the referrer of the parent frame. In fact, it's worse than that, Atlassian actually block the add-on from knowing the URL of the page in which is it present by using the
referrer-policy="no-referrer"attribute on their iframes (find out more). This means that we cannot determine where the user was prior to arriving on your Jira Cloud instance.It doesn't work on mobile – Sorry about that, but it seems that Atlassian Connect is not supported on mobile devices right now.
If you want support for mobile apps, vote for AC-2225 or ask Atlassian to do something about it.
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