We do the absolute best we can to implement Google Analytics as fully as possible.
Some things, unfortunately, slip through the cracks:
Jira screens other than issue screens – Atlassian only allows us to track in issues screens within Jira and most JSM portal screens.
Areas where tracking cannot currently be loaded:
Referrer – We can't get the referrer of the parent frame. In fact, it's worse than that, Atlassian actually block the add-on from knowing the URL of the page in which is it present by using the
referrer-policy="no-referrer" attribute on their iframes (find out more). This means that we cannot determine where the user was prior to arriving on your Jira Cloud instance.
Source – this is based on a referrer from another domain. As we can't find the referrer, we certainly can't find the source
Tracking anonymous users – Right now, we can only track logged in users, so we cannot track anonymous users. This is due to a bug in the Atlassian Connect/Jira...
It doesn't work on mobile – Sorry about that, but it seems that Atlassian Connect is not supported on mobile devices right now.