What’s happening?
We are releasing a new version of the app in mid March 2023, which supports both Universal Analytics (UA) and Google Analytics 4 (GA4).
Why?
After July 1, 2023, Universal Analytics (UA) will no longer collect any further data, so to continue collecting data, you must configure Google Analytics 4 (GA4).
Between now and then, we recommend that you collect data using both UA and GA4
During the changeover period, you may collect data and view report reports using either (UA or GA4) or both (UA and GA4). Admins can swap the visibility of reporting (between UA and GA4) on the reporting tab.
What will I need to do?
The app should automatically upgrade itself and retain any configuration for UA data collection and reporting permissions, but we recommend that you check both the data collection & reporting permissions tabs in the app configuration just in case.
Upon upgrade, the Configure screen should have 3 tabs:
Data Collection GA4 NEW
Data Collection UA LEGACY
Reporting
If you only see 2 tabs – Data Collection & Reporting – we recommend that you disable and re-enable the app to trigger a fresh migration of the existing data and contact support if this persists.
Setup data collection with GA4
You are already collecting Google Analytics data with UA, but it is important to start collecting data with GA4 as soon as possible.
The steps for configuring this are detailed in GA4 Configuration – Data collection.
Setup Reporting
Having configured data collection with GA4, you can turn on reporting using GA4 by moving to the Reporting tab and select reports to use Google Analytics 4.
At this moment in time, GA4 reporting is normally delayed by 24 hours, so there may not be much to see in the initial few days. You can also select reports to use Universal Analytics, while you build a GA4 data history.
Please note: The change to GA4 also brings somethign new to reporting. Any user in the permitted groups will now be able to access Google Analytics Reports within Confluence without the need for a Google Analytics account.
What else has changed?
We’ve revamped the reports substantially with several new features, such as tracking for search & anonymous users.
Take an in-depth look at the new look and new feature here…
GA4 Analytics Reporting Features
Future enhancements
We’re also bringing more detail into reporting with the following enhancements slated for release soon:
Attachment view tracking & reporting
Real time reporting
We’re always on the lookout to bring greater value to our customers, so would love to hear of any feature requests or enhancements that you’d like to see in the product:
Contact support with feature requests, questions or any feedback.