Analytics Overview

The Analytics Overview screen has the following features:

The analytics overview screen is accessed from the Apps dropdown menu in the Jira header

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Headline figures

For the selected time period, this provides:

• Issue Screen Views, No. of Issues Viewed, Portal Views new , No. of Projects Viewed, People & Sessions

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Usage over time

Issue screen views broken down into the various contexts

• Board View & Issue View

• Jira Service Management Views

  • Agent Views & Portal Views

• Jira Work Management Views

  • Board, Calendar& List Views

• Any other issue view

• All timelines are colour-blind friendly with accessible colours being used

Projects Report

• Issue Views, People & Sessions

• Each project listed is a link to the Project Analytics report for the project

Issues Report

• Issue Views, People & Sessions

• Each issue listed is a link to the Issue Analytics report for the issue

People Report

Showing views and also their editing contributions…

• Issue Views & Sessions

• Each person listed is a link to the People Analytics report for that person

JSM Portal Report

Reporting for all JSM Portal screens except Portal articles – these cannot be track using Google Analytics in Jira, instead use Google Analytics in Confluence

Tools Menu

• For admins, gives access to the configuration screens

• Gives export options – CSV, PDF or Print

• Clear private data – Removes reports data cached in the browsers' localStorage

Date picker

Allows you to select the date range required