Some of my Safari users are not being tracked

This is an unfortunate part of how the Atlassian Connect framework works, running code in an iframe on a completely different domain to your Confluence Cloud instance.

When Safari has “Prevent cross-site tracking” enabled, it prevents an iframe on another domain from using third-party content providers from sharing information.

This can a good thing when the cross-site tracking is used by advertising networks to track your behaviour across multiple site. However, in this case, it prevents the ability of our app to send tracking data to Google Analytics on your behalf.

Workarounds

Use another browser

Ask your users to use any of the other browsers which Confluence supports such as…

• Mozilla Firefox

• Microsoft Edge

• Google Chrome

Update your Safari settings

If the your users uncheck the “Prevent cross-site tracking” setting, then Google Analytics tracking will work correctly.

From the Safari menu, choose Preferences… (or keyboard shortcut ⌘ + ,)

Open

Then select Privacy and uncheck Website tracking: Prevent cross-site tracking

Open